Your Privacy Questions Answered
Yes. Send a data access request to our support team via live chat or email. Include your account username and registered phone number. We'll send you a copy of your stored data within five business days, including your profile, game history, deposits and any account notes.
We retain withdrawal records and payment method details for three years to meet local accounting rules and fraud prevention needs. After three years, payment card numbers and bank account details are permanently deleted. Your account username and withdrawal history remain searchable for dispute resolution.
Your account stays open and your balance is safe. However, after twelve months of inactivity, we may archive older game logs to secure storage. You can still access your account anytime by logging in again. Contact support if you need records from archived periods.
No. We never sell your personal information, gameplay data or payment history to third parties for marketing purposes. We share data only with payment processors who handle DANA, OVO, GoPay and QRIS transactions, and only to the extent needed to complete your deposit or withdrawal.
Yes. Request account deletion in the Account Settings menu or contact our support team. We delete your login credentials, profile details and game history within ten business days. Payment and withdrawal records are kept for three years as required by local law, but anonymised so they cannot be linked to your account.
We monitor login patterns, deposit amounts and device fingerprints to spot unusual activity. If you suddenly log in from a new device or request a large withdrawal, we send a verification code to your registered phone number. We do not store your GPS location or use geolocation tracking unless you enable it voluntarily.
We use session cookies to keep you logged in and analytics cookies to understand how you browse the lobby and payment flow. You can refuse analytics cookies in your browser settings without affecting gameplay or withdrawals. Session cookies are required to use the platform; clearing them will log you out.
